Terms of Service

1. Acceptance of these terms

These Terms of Service (the “Terms”) form a binding agreement between you and Aunyx Labs (“Aunyx,” “we,” “us,” “our”). By accessing aunyxlabs.com or purchasing any Aunyx service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the site or purchase from us.

2. Eligibility

• You must be at least 18 years old.
• You must be a US resident physically located in a state where Aunyx currently offers services. At launch, we serve Utah only.
• You must provide accurate, complete information and keep it up to date.
• You may only use Aunyx for lawful purposes.

3. Nature of the services

Aunyx Labs offers at-home blood draws, a comprehensive lab panel, provider-led review of your results, and, when clinically appropriate, support for hormone therapy, peptide therapy, and GLP-1 management. Clinical services are delivered by licensed US providers through a telehealth relationship.

You may also connect third-party wearables and health apps (such as Oura, Whoop, Apple Health, and Fitbit) so their metrics can inform your care. Section 15 describes the terms that apply to those connections.

Our services are not an emergency service. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

4. Telehealth and the provider relationship

Clinical care is provided by independently licensed providers contracted with or employed by Aunyx. A patient relationship is established only after a provider reviews your intake and accepts you for care. Providers may decline to treat you or to prescribe a medication if, in their clinical judgment, it is not appropriate.

Recording of video visits. With your agreement, given in the telehealth consent you sign in the app, your video visits are recorded and transcribed, and AI software drafts a visit summary and a draft note from the transcript for your clinician to review and edit before anything becomes part of your record. You can decline recording, or turn it off later under Privacy and Security in the app or by telling your clinician at the start of a visit, with no effect on your care. If someone else is with you during a recorded visit, tell your clinician so they can agree to be recorded too. Section 12 of our Privacy Policy explains how we use AI.

5. Prescriptions

Prescription decisions are made solely by your Aunyx provider based on your labs, intake, and ongoing care. Purchase of the First Visit or any other Aunyx service does not guarantee that a prescription will be issued. All controlled substances, where applicable, are prescribed in accordance with federal and state law.

6. Billing, refunds, and cancellation

• The First Visit is a one-time charge of $349, charged at checkout through our payment processor. Prices are in US dollars and exclude any applicable taxes.
• If we are unable to provide your at-home blood draw (for example, because you are outside our service area), we will offer a full refund. Contact us at hello@aunyxlabs.com.
• If a provider determines you are not a clinical fit before your blood draw, we will refund the charge less any costs already incurred on your behalf.
• Once the blood draw is completed or samples are processed, refunds are issued at our discretion.

7. Your account

You are responsible for keeping your account credentials secure and for all activity under your account. Notify us immediately at hello@aunyxlabs.com if you suspect unauthorized access.

8. Communications

By creating an account, you agree to receive transactional emails related to your account and care.

SMS Terms

• Text messages from Aunyx LLC (Aunyx Labs) are optional. We text you only if you opt in by checking the optional text message box on the contact step of signup at aunyxlabs.com/start (see aunyxlabs.com/sms-consent).
• Aunyx Labs does not send marketing or promotional text messages.
• Message types: at-home blood draw scheduling confirmations and reminders, notices that your lab results are ready to view (no health details), two-way messages with your care team, login verification codes, and account and billing notices such as membership renewals.
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out, HELP for help.
• Consent is not a condition of purchase.
• Carriers are not liable for delayed or undelivered messages.
• Our Privacy Policy explains how we handle your phone number. See Text Message Consent for how opting in works.

9. Acceptable use

You agree not to:

• Impersonate another person or provide false information.
• Use the services to obtain medications or services for someone else, or to resell or divert any medication.
• Attempt to circumvent security or probe the site for vulnerabilities.
• Upload malicious code or interfere with other users.

10. Intellectual property

The Aunyx name, logo, website, content, and branding are the property of Aunyx Labs or its licensors and are protected by intellectual property laws. You may not reproduce, modify, or use them without our prior written permission.

11. Medical disclaimer

Information on aunyxlabs.com is provided for general informational purposes and is not medical advice. Only your licensed provider can advise you on your specific situation, and that advice is delivered inside your Aunyx care relationship. Nothing on the public website creates a patient relationship or is a substitute for professional medical care.

We use AI software to help draft visit notes from recorded visits and to read values from lab reports you upload, as described in our Privacy Policy. Anything AI drafts is reviewed by your licensed clinician before it becomes part of your record or is shared with you. AI output is never advice from a licensed clinician, and we will never present AI output as coming from a doctor, nurse practitioner, or other licensed professional. AI does not by itself create a diagnosis or treatment decision.

12. Limitation of liability

To the fullest extent permitted by law, Aunyx is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the services. Our total liability for any claim related to the services is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow these limitations, so portions of this section may not apply to you.

13. Indemnification

You agree to indemnify and hold Aunyx, its affiliates, and their officers, directors, employees, and agents harmless from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or misuse of the services.

14. Governing law and disputes

These Terms are governed by the laws of the State of Utah, without regard to its conflicts-of-law rules. Any dispute arising out of or related to these Terms or the services will be resolved exclusively in the state or federal courts located in Salt Lake County, Utah, unless the parties agree to arbitration in writing.

15. Third-party integrations and wearables

Aunyx lets you connect third-party services and wearables, such as Oura, Whoop, Apple Health, and Fitbit. When you connect one:

• You authorize Aunyx to access the data you approve through that service’s own secure authorization process. We never ask for your password to a connected service.
• Each connected service is governed by its own terms and privacy policy, and we do not control its accuracy or availability.
• We use the data only to provide your care and the insights we show you, consistent with our Privacy Policy. We do not sell it.
• You can disconnect a service at any time from within the Aunyx app or through that provider’s settings.

16. Your photos and uploads

You own the progress photos you take and the documents you upload in the Aunyx app. You give Aunyx and your care team a limited, non-exclusive, royalty-free license to store, copy, resize, display, and transmit them to provide your care, run the app, and keep your medical record as the law requires. We will not use your photos or uploads for marketing, testimonials, research, or to train AI models unless you sign a separate written authorization, which you can decline or revoke at any time with no effect on your care. Your photos and uploads are health information covered by our Notice of Privacy Practices; they are not feedback or public content under any other part of these Terms.

When you upload a photo or document you confirm that it shows only you (or, for a document, that it is your own record); that no other person appears in a photo; that you are at least 18; that you followed the capture guidelines in the app, including no nudity; and that you have not altered it. Aunyx may hide a photo or document that does not meet these rules and will tell you why.

17. Changes to these terms

We may update these Terms from time to time. When we do, the updated version will be posted on this page with a new effective date. Your continued use after the update constitutes acceptance of the revised Terms.

18. Contact us

Questions about these Terms can be sent to hello@aunyxlabs.com.